9 Benefits of Providing HR Help Desk Support for Startup Employees

Startups have rather a lot to fret about. 

Funds, recruitment, progress, funding, sourcing – it goes on and on. You’re constructing your imaginative and prescient for the longer term, bringing your ardour to life. The very last thing in your thoughts is HR, proper?

However your new workers are the spine of your startup, and human sources is an important software for preserving workers blissful, productive, and paid. 

So how are you going to stability startup sources with sturdy worker administration? 

An HR assist desk is a strong and cost-effective assist software for important HR processes like payroll, break day, and onboarding. 

On this article, we’ll focus on what an HR assist desk is and all of the methods your startup can profit from having one.

What’s an HR assist desk?

An HR assist desk is a centralized hub of data that your workers can simply entry once they want HR recommendation. 

HR assist desks come as SaaS, or software program as an answer. They often consist of some core options:

Information base – a information base is your encyclopedia of all issues human sources. It solutions widespread questions, resembling methods to fax from iPhone, and is searchable, categorized, and accessible for straightforward use.
Integrations – HR assist desks supply integrations together with your current enterprise tech, resembling HR administration software program (HRMS).
Self-service portal – extra superior assist desk software program can facilitate self-service portals by integrating with HRMS, permitting workers much more entry to details about payroll, break day, and so on. Staff now not have to attend for HR to reply a query a couple of sure profit or pay interval; the worker can discover the reply for themselves.
Ticketing system – HR assist desks facilitate communication by prioritizing requests primarily based on want and delivering them to the fitting staff member. Ticketing methods additionally enable workers to trace their requests to decision.

What processes does an HR assist desk enhance?

Earlier than we get into the advantages, let’s take a better have a look at the processes an HR assist desk will help your startup streamline.

Onboarding

An HR assist desk can streamline and velocity up the worker onboarding course of by offering new hires with a repository of data and a self-service portal for added recommendation.

New workers have quick access to their onboarding materials, resembling firm coverage, worker advantages, payroll data, login credentials, and entry controls. HR groups may also create and robotically ship onboarding letters and movies to additional streamline the method.

Offboarding

An HR assist desk can automate offboarding processes like revoking entry to methods and deleting login credentials. Offboarding processes like exit interviews and the gathering of firm belongings may also be executed remotely for comfort.

Payroll and advantages

In line with surveys performed by Software program Recommendation, probably the most requested characteristic for HR software program is assist with payroll.

Payroll requests can take up numerous HR’s time. 

With an HR assist desk, workers can discover details about payroll and advantages by way of self-service portals or the inner information base.

Break day

An HR assist desk assists workers in organizing PTO, reporting sick days, and discovering out how a lot break day they nonetheless have accessible.

9 advantages of getting an HR assist desk to your startup

Startups have rather a lot to do – and that’s placing it mildly. HR can really feel like an afterthought for startups juggling 100 different duties. 

As a consequence of its automated nature, an HR assist desk is completely designed for this state of affairs. 

1. Streamlines workflow for each HR groups and workers

The primary function of an HR assist desk is to ease the burden on HR groups whereas nonetheless offering workers with recommendation, empathy, and knowledge. 

An HR assist desk permits HR workers to automate administrative duties, resembling onboarding, offboarding, and organizing break day.

For workers, assist desk software program permits them to resolve points themselves.

A searchable information base presents recommendation and steerage. A self-service portal permits workers entry to essential data. And automatic request monitoring, prioritizing, and supply streamlines workflow for HR groups when coping with requests that may’t be solved by workers themselves. 

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2. Facilitates worker entry to data

Data empowers us. Entry to data provides us the instruments we have to do our jobs.

If an worker has a question, utilizing a self-help portal or trying to find solutions in an HR assist desk information base presents them a fast reply.

Since HR reps are sometimes busy, this helps workers achieve quicker entry to essential data with out having to ask somebody from the HR staff. 

3. Improves worker engagement

As we talked about above, data empowers us. When we now have an issue, with the ability to resolve it ourselves makes us really feel productive and achieved. 

And HR data is significant to empowering workers. Issues like payroll, advantages, coaching, firm coverage, and efficiency opinions are personally and professionally essential. 

Not understanding or not with the ability to get solutions to those core components of our working lives may cause stress, frustration, and disengagement. 

An HR assist desk provides workers the means to assist themselves, and if their challenge goes past that, HR groups can have extra time and sources to resolve issues quicker.

4. Enhances worker retention

Worker engagement goes an extended solution to bettering retention.

In line with analysis by Quantum Office, disengaged workers are more likely to be looking out and interviewing for brand new jobs and fewer prone to report their intention to remain at their present job.

Engaged workers have improved retention, even once they’re being actively recruited for different jobs. 

5. It’s customizable and cost-effective

Startups usually don’t have the sources to employees a whole HR staff proper out of the gate. However HR remains to be a significant a part of working a enterprise. This will create issues between administration and employees.

HR assist desks are a SaaS answer, that means they’re developed, delivered, and managed by third-party suppliers for a subscription payment. 

The software program is commonly customizable to your distinctive wants and priced in tiers for each finances. Smaller startups may need to buy the bottom tier and scale up as their enterprise grows.

Assist desk software program is an economical different to staffing a big HR staff. The self-help nature of an HR assist desk permits smaller HR groups to deal with extra workers with out taking over increased workloads.

6. Integrates with different enterprise methods

An HR assist desk can combine together with your current HR software program, providing workers much more entry to their data for quicker resolutions of worker points.

You can too combine an HR assist desk together with your communication platforms, your VoIP name service, and your electronic mail. This presents an omnichannel answer to worker queries, the place workers could make requests throughout totally different channels and nonetheless get a fast decision.

7. Supplies essential analytics

HR assist desks comprise analytics for straightforward monitoring and entry to invaluable insights. This consists of monitoring:

Uptake of self-help providers to evaluate and overcome reluctance to adoption
Assist desk software program utilization alongside worker engagement to evaluate the impression of your assist desk on worker satisfaction
Drawback decision and response instances to evaluate how nicely your assist desk streamlines HR workflow
Excessive-volume search queries to seek out probably the most urgent points plaguing your workers and add extra pages to the information base
Suggestions from workers and HR groups

Analytics allow you to see the worth of your HR assist desk. You can too discover drawback areas and work to enhance them.

8. Scales with the enterprise

Since an HR assist desk is SaaS, it may well scale with your enterprise. 

As a startup, you may not want an enormous quantity of human useful resource administration. You may enter the world of HR assist desks on the backside tier, paying a small month-to-month payment for just a few options as you handle a small staff.

However as you develop, you want your options to scale with you. With a SaaS HR assist desk, you should purchase increased tiers for extra options and extra workers. 

9. Gives entry to superior instruments

Some HR assist desks supply superior technological instruments like AI to streamline HR workflows additional. 

One instance is an AI chatbot. An AI chatbot can deal with workers personally, reply extra generalized questions, and hyperlink workers to the related information base pages. 

It presents a extra personal touch to an automatic course of, in addition to being extra purposeful than a easy search.

So… is an HR assist desk important for startups?

The cost-effective nature of an HR assist desk coupled with its myriad of advantages makes it a convincing sure from us.

Startups usually don’t have the sources to employees massive HR groups and implement advanced HR expertise. An HR assist desk presents the capabilities of a sturdy HR division at a fraction of the fee. 

An HR assist desk streamlines HR workflow, empowers workers, democratizes data, and automates duties – all whereas saving you cash. It’s a no brainer; an HR assist desk is an important software for constructing your startup.

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