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The Property Ombudsman obtained a document variety of enquiries with 57,635 individuals settling housing disputes by its service final 12 months.
The federal government-approved scheme, based in 1990, resolves disputes between customers and property brokers.
It awarded £1.52m to customers with 83% of accepted instances discovering in favour of consumers or renters concerned in a variety of property actions, together with personal lets, home gross sales, auctions and leaseholds.
It provides that the service “has grown from its property agent roots to offer redress for lettings, residential leasehold administration and a variety of property professions”.
The physique says that with its personal lettings instances, there was “a excessive stage of enquiries and disputes referring to repairs and upkeep with 62% of lettings enquiries coming from tenants”. It awarded over £626,000 to lettings instances.
Property Ombudsman Rebecca Marsh says: “We provide far more than dispute decision, our knowledgeable groups present steering to resolve client points earlier than they escalate to complaints, saving customers and companies money and time.
“We additionally work with companies to drive finest apply by our codes of apply which have change into the gold normal for the trade.”
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